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Overview

RepairLync is the only electronic connection product that connects consumers to shops by sending vehicle data and work items electronically from your home. And it's free! The goal of RepairLync was to create a product that could serve as a way to empower vehicle owners with more knowledge on what's wrong with their vehicle, and give repair shops leads, revenue, and a great reputation.

How it works

1996 and newer vehicles have an Onboard Diagnostic System (OBD-II) that can give you a preliminary diagnosis when your check engine light is on. You will need to purchase an approved Bluetooth OBD-II Reader ($20 and up), which will be the link between your vehicle and your Android phone.

You would then send the preliminary diagnosis or work items to shops of your choice. Now, shops do their best to help customers. Many times an OBD-II Diagnosis is not enough to quote a fix, and only a physical inspection can guarantee a true estimate. Most of the time, a shop can at least estimate a physical inspection, which will lead to a full repair estimate. Other times, the diagnosis can be common enough to guess a "most common fix", but there is always a chance it's still not correct. Please see our Terms of Use - User section for more details.

Here's a video on how it works: Link...

Why is it Free?

RepairLync is in the early stages of release. The plan to sustain a product with our team of developers and marketing costs is to use ad based revenue. So there is no subscription or purchase fees for the product.

History

The RepairLync product started as a tentative idea for a project in graduate school in 2012. It wasn't thought to be any more than an idea to be pitched for the class. However, after pitching the initial idea, an enormous amount of students became interested in the concept. From there, a prototype was born. Audience members (non students) of a prototype demo were even more excited to be consumers of the product. From there, more research was done by having one-on-ones with shops, along with a broad survey with countless shop owners. The large majority of them were interested in this type of product, so RepairLync was born! Our team of developers took well over a year to build the perfect product for ease of use, for both consumers and business owners.

Support

RepairLync is in the early stages of release and has email support only. If you have any questions, concerns, comments or suggestions, please email support@repairlync.com and we will return your feedback as soon as possible!

By using RepairLync as a shop manager or business owner, you agree to the following conditions. Please read all of them carefully.

Privacy

RepairLync will never share or sell any personal contact information of shops or shop owners to any other businesses or entities that is not a consumer. RepairLync has a shop directory where users of the Android Mobile App can search for shop information, including name, address, email and phone number. All other personal information filled out during registration is stored securely in our servers.

When you register with RepairLync, you agree to receive email communications from us regarding critical application workflow items (password reset, notifications on changes, etc.).

Terms of Use

When becoming a RepairLync Shop Partner, you agree to work with consumers to the best of your ability. The process works by trusting shops will respond to estimate requests with the best of their knowledge. However, an estimate can never be 100% accurate before physically inspecting it. The first rule is, you, as a RepairLync shop, have the right to deny estimating any services for any user. For when estimating a vehicle, please follow the following provisions.

Provision 1: The diagnosis is too vague. When this occurs, you would quote for a physical inspection only. Simply add this information in the disclaimer to the customer section. If a user agrees to take their vehicle into your facility for a physical inspection, they agree to pay the amount estimated. After giving the customer a full repair estimate, they have the right to choose whether to have their vehicle repaired at your facility. If they do, all parts of the transaction will be performed outside of RepairLync's terms of use and only your normal business rules apply.

Provision 2: The diagnosis is pretty clear and has a "most common fix": When quoting for a "most common fix", and if the customer agrees to take their vehicle in to your facility, you are required to verify that the "most common fix" is the actual problem, in order to protect yourself from further costs. If you discover that repairs go beyond the "most common fix", or that the "most common fix" was not the problem, then you are required to inform the customer of this. Please then estimate the vehicle for a full repair cost, and inform the customer. The customer then has the right to continue with the actual fix, but is required to pay for your inspection fee at your business rate.

Provision 3: Adding a "disclaimer" to the customer is a feature in the RepairLync product, to tell consumers specific items about their estimate. These disclaimers are added on an individual basis and may be saved and reused for future quote requests. Customer terms and agreement makes them agree to the fact that they are legally bound to these disclaimers. It is required to use this feature during uncertain circumstances. It is also recommended to use it to include other specific data to protect yourself.

It also agreed upon that quotes may not be accurate, likely due to unknown issues and a lack of a physical inspection. This includes the OBD reader that the consumer purchased may not be giving proper diagnosis, the consumer not giving proper additional information, or the vehicle having many unforeseen issues. If this occurs when the consumer takes in the vehicle, you, as a shop entity, have the right to not repair the vehicle and charge only for the diagnosis of the issues. The consumer has the right to deny any further service beyond diagnosis.

Other fees are usually included in the estimate, but if you wish to not include them, please specify them in your disclaimer. Please read the vehicle information carefully as some customers request towing or storage. This should be added to the quote price. If a customer goes through Provision 1 or 2, and does not have their vehicle repaired at your facility, they are told that they may be liable for these "other fees". It's best to always specify what is included in your disclaimer.

Reviews

RepairLync customers and shops are expected to act with the utmost conduct. Violations include, but is not limited to, the following: dishonesty, manipulating RepairLync for its inteded use, a verified formal complaint against another member, fraud, deception, or illegal activities. It is RepairLync's discretion to then permanently ban the member and delete all publicly facing reviews. If illegal activities are discovered, RepairLync will contact the authorities.

The process

  1. Once a member is caught to be violating the policy, RepairLync will attempt to contact the member within 3 business days. The member has 7 business days to reply.
  2. If there is no reply, then RepairLync will suspend the account and hide their reviews. If the member does not reply within an additional 7 business days, then the member will be permanently banned and reviews deleted.
  3. If the member replies, an interview is given to get their side.
  4. If necessary, RepairLync will contact the other member involved to get further information.
  5. RepairLync has 3 business days to rule a decision and decide whether a warning or ban will occur. RepairLync will act as a neutral third party position since it does not collect any revenue from shops or consumers. At its discretion, it will also work on removing false reviews from 3rd party review systems (e.g. Yelp) since RepairLync acts as a third party entity potentially with evidence on the transaction.

Warranty

There is no warranty with the RepairLync product. We do not guarantee accuracy or completeness of the repair request from users. This is why we offer a provisioning system, for your protection. We strive our best to ensure our software is designed using feedback from shop owners and consumers and extensive testing with numerous vehicles. However, when using RepairLync, you agree there are no guarantees or warranty with this product. If you feel there are issues with the product, we will look at each issue on a case-by-case basis, but cannot correct or reverse any transactions in the past. If we agree that the issue is not be design, we may fix it for our next release. Please email any issues or concerns to: support@repairlync.com

Issues, Questions, Comments About RepairLync

Please email support@repairlync.com

Please be as detailed as possible in your inquiry.

Advertising and Marketing with RepairLync

Please email admin@repairlync.com

RepairLync Compatibility
RepairLync works in one of two ways:
1. You already know the issue and what repair/maintenance work item(s) you need.
Vehicle: All vehicles will work with the RepairLync app in this scenario.
Mobile Device: Android Mobile Phone/Tablet with Ice Cream Sandwich (4.0.4) operating system or later.
2. You have a check engine light and want to diagnose your vehicle, and send the diagnosis to shops. All of the requirements must be met. (BEFORE purchasing a Device to Vehicle Interface (Bluetooth OBD-II reader), ensure that RepairLync has your region covered for shops. Click here for RepairLync Shop Partner Regions) If your region is not covered, please check back frequently as we are growing. If you wish to request your region for growth, please email support@repairlync.com
Vehicles: 1996 and newer vehicles (excludes hybrid/electric)
Mobile Device: Android Mobile Device with Ice Cream Sandwich (4.0.4) operating system version or later.
Device to Vehicle Interface OBD-II (Choose one of the following)*: Mojio - Empowered is being connected to your car at all times. For the extreme experience in vehicle diagnostics, fuel consumption and limitless capabilities.
BAFX Products - Bluetooth OBD2 scan tool - For check engine light & diagnostics - Android ONLY Links to Amazon for product pictures/Info
ScanTool 427201 OBDLink LX Bluetooth: OBD Adapter/Diagnostic Scanner for Android & Windows Links to Amazon for product pictures/Info
*Note: Always remove the device from your vehicle's port after scanning, to preserve your vehicle battery. In addition, these devices were tested on an extensive number of vehicles with the RepairLync app. However, these devices are made by a different manufacturer, so there is always a possibility that a certain vehicle manufacturer may have issue with the device in question. If this is the case, we will happily assist you in getting the tool to work. Or worst case, you can return the product for a refund if the product guarantees compatibility and if it is not deemed to be a RepairLync problem.

By using RepairLync as a user, you agree to the following conditions. Please read all of them carefully.

Privacy

RepairLync will never share or sell your personal contact information to any other businesses or entities, excluding the automotive businesses (shop) you request to perform interactions. Once you perform requests with a shop, the shop can message you through the RepairLync App. The shop may also request your contact information once interacting with you

When you register with RepairLync, you agree to receive email communications from us regarding critical application workflow items (password reset, notifications on changes, etc.).

Terms of Use

Overview

When becoming a RepairLync user, you agree to submit quote requests for the intention of doing business with one of the RepairLync Partner Shops. If it is discovered that quotes are requested for other purposes, RepairLync has the right to cancel the user account. If it is also discovered that the user account is not following through on accepted estimates, we have the right to cancel the user account, without any notice.

Quote Process

As a RepairLync user, you agree that there is always less accuracy in repair quotes when the vehicle is not able to be physically inspected. Your diagnostic codes are never going to be as accurate as a full physical inspection. Please read the following options carefully:

Your diagnostic scan is pretty clear, and has a "most common fix": when this occurs, shops may quote for a "most common fix". It is never guaranteed that the "most common fix" will be correct, since a physical inspection is the only means to get an accurate estimate. After taking your vehicle in, the facility must verify the accuracy of the quote. If there is any change in the quote, they have the right to charge you for only the diagnosis of the vehicle, which is at their normal billing rate. It is then up to you if you wish to have the actual repair at the facility. If you do not have your vehicle repaired at the shop facility, any additional expenses may be out of your pocket (e.g. towing, storage, etc.)

Your diagnostic scan is too vague: when this occurs, shops will likely quote only for a physical inspection only. If you choose to accept this estimate, then you agree to take your vehicle into the shop for the inspection, and pay the amount quoted. It is your discretion if you want to have the actual repairs at the same shop facility. If you do not have your vehicle repaired at the shop facility any additional expenses may be out of your pocket (e.g. towing, storage, etc.)

A disclaimer from the shop may be sent, in which you fully agree to, if accepting the quote request. You are legally bound to the disclaimer when services or a monetary transaction begins. If one of the users is found to be working outside of the disclaimer binding, we have the right to terminate any account after investigation.

Reviews

RepairLync customers and shops are expected to act with the utmost conduct. Violations include, but is not limited to, the following: dishonesty, manipulating RepairLync for its inteded use, a formal complaint verified against another member, fraud, deception, or illegal activities. It is RepairLync's discretion to then permanently ban the member and delete all publicly facing reviews. If illegal activities are discovered, RepairLync will contact the authorities.

The process

  1. Once a member is caught to be violating the policy, RepairLync will attempt to contact the member within 3 business days. The member has 7 business days to reply.
  2. If there is no reply, then RepairLync will suspend the account and hide their reviews. If the member does not reply within an addition 7 business days, then the member will be permanently banned and reviews deleted.
  3. If the member replies, an interview is given to get their side.
  4. If necessary, RepairLync will contact the other member involved to get further information.
  5. RepairLync has 3 business days to rule a decision and decide whether a warning or ban will occur. RepairLync will act as a neutral third party position since it does not collect any revenue from shops or consumers. At its discretion, it will also work on removing false reviews from 3rd party review systems (e.g. Yelp) since RepairLync acts as a third party entity potentially with evidence on the transaction.

Warranty

There is no warranty with the RepairLync product. We strive our best to ensure our software is designed using feedback from shop owners and consumers, but by using RepairLync, you agree there are no guarantees or warranty with this product. We do not have quality control over the third party OBD-II device that you purchase. Therefore, if the device negatively affects or alters your vehicle, we are not responsible. Those disputes must be made with the device manufacturer directly. We also do not guarantee the accuracy of the diagnosis and quote amounts, but if you feel there are issues with the product, we will look at each issue on a case-by-case basis. However, we cannot correct or reverse any transactions that have occurred in the past. If we agree that there is an issue, we may fix it for our next release. Please email any issues or concerns to: support@repairlync.com

  1. What is RepairLync?
  2. Why was RepairLync created?
  3. How will it work since remote diagnosis is not straight forward and we wouldn't want to commit to anything absurd? We also don't want to commit to customers by taking guesses at their issues?
  4. What does the process involve, for quoting a customer?
  5. What's the cost?
  6. This seems like too much time and effort - what's in it specifically for my shop?
  7. We don't want customers who are solely looking for deep discounts, are irate, etc. How do you handle that?
  8. We don't want customers who are solely looking for deep discounts, are irate, etc. How do you handle that?
  9. What if I still do not agree with the product concept or the process?


What is RepairLync?

The first 1 minute of this video describes how RepairLync works for your shop: https://www.youtube.com/watch?v=rrnqVjI9iZ4 The basic summary is that RepairLync serves as an electronic communication system between your shop and customers needing service. And it's absolutely free, no strings attached.

Why was RepairLync created?

RepairLync is the first of its kind to provide OBD-II DTCs directly to shops, in exchange for either a repair quote or a physical diagnostic fee. Customers can also select work item requests (oil change, brake pad replacement, coolant leak diagnosis, etc) to get an estimate on your service fees. The founders of RepairLync are automotive enthusiasts who saw a gap in the whole process of customers who do not have trust-worthy repair shop, or who are afraid of their check engine light. We also found a gap on how it's difficult for some smaller or new repair shops to attain more returning customers and get more online visibility without a lot of cost. RepairLync will help provide this connection, as well as give top quality shops the highest ratings for their good service and hard work. Since we tailor towards the automotive side, reviews will be disputable and relevant - unlike current review sites that allow bad/fake reviews to be posted.
For customers, there is also a natural fear and uncertainty when it comes to expensive repairs - especially from a "dreaded" check engine light. RepairLync helps provide some visibility into the issue and directly connects to repair shops in their area. We do not do translations of the OBD-II codes, besides a general description. So this will avoid the previous fiascos where unqualified representatives from retail shops were the first in line for DTC translation and questions. You, as shop managers/owners are the first in line, so you're in control from the start.

How will it work since remote diagnosis is not straight forward and we wouldn't want to commit to anything absurd? We also don't want to commit to customers by taking guesses at their issues?

RepairLync puts the shop in control by offering many options: estimating the repair, quoting a diagnosis fee, messaging the customer or declining any action for any reason. You can only accept work item requests, such as brake pad replacement, coolant flush service, etc. However, we do also offer the ability for you to translate OBD-II diagnosis codes (process outlined below). We, at RepairLync, know the difficulties of remote diagnosis. The OBD-II system is good at finding symptoms of issues but DTCs can sometimes be too generic with too many potential causes. We also know that many customers are not too keen on maintaining their vehicles, so there are some issues without seeing the car first. However we believe that there are also plenty of cases where you can be pretty certain of an issue. You may have seen a make/model being plagued with the same issue, or the DTC may be straight forward enough that it's almost certain to be a specific part. We created a process that will help protect you, the repair shop, and help the customer to find out more about the issue. Please follow the process flow as closely as possible - per requests of many repair shops, this process flow that informs customers of "no surprises" is best. The process flow details are described in the question: What does the process involve, for quoting a customer?

What does the quoting process involve?

The process involves four potential categories of requests:

Category 1: You get a quote request from the customer that has diagnostic trouble codes that are too vague. There's no way you can take a guess on what's going on until you see it.

Choice 1: You quote them for a "Physical inspection only" fee. You enter the cost of your physical diagnosis. You have the option to put a custom message or disclaimer that they must agree to.

i) The customer accepts and takes their car in for inspection. You diagnose the vehicle, charge them the fee, and hand them the full diagnosis of what needs to be fixed, along with the repair estimate. From there, the customer can decide whether to repair the vehicle or not. That way, you get compensated for your service and they can choose if they can afford the repair, or take the vehicle home. Some repair shops will include the diagnosis fee for free if they have their vehicle repaired at their shop. If this is the case with your shop, you can mention this in the disclaimer section.

ii) The customer declines the inspection fee and the request ends here.

Choice 2: You ignore the quote if you don't have the time to inspect the vehicle, do not like the vagueness of the DTCs, or any other reason. The request ends here.

Category 2: You get a quote request from a customer that has diagnostic trouble codes that look familiar for their make/model. Or the diagnostic trouble code has a somewhat common fix.

Choice 1: You quote them for the "most common fix". You can put in a customer disclaimer or message stating your opinion on this fix (e.g. the most common fix is the knock sensor, but if it's another cause, such as a cooling issue, then the fee will change) but this is optional. It's a nice to have, though, to give the customer expectations.

NOTE: You are not locked in to the "most common fix" quote amount. Just follow the process below and you cannot get a negative review. (You can dispute negative reviews)

i) The customer accepts your estimate and takes their vehicle in. DO NOT PERFORM ANY REPAIRS. First, inspect the vehicle to ensure that the quoted issue is the actual cause. If the vehicle will require any additional or different work that will change the original estimate, please notify the customer immediately. Make an assessment on what needs fixing, along with the new estimate.

- If the customer accepts the new estimate, then proceed with repairs. The request ends after the repairs are performed and fee is paid.

- If the customer declines the new estimate, then per RepairLync terms, you charge your diagnosis fee in exchange for the new estimate.

ii) The customer declines your "common fix" estimate. The request ends here.

Choice 2: You quote them for a diagnosis fee if you are still uncomfortable with the make/model/DTC list. Please then refer to section 1-a above.

Category 3: You get work item requests or DTCs for types of work that you do not perform

Choice 1: Simply ignore the request or message them that you do not perform that type of fix. Or you can even message them a referral to a partner/local shop that performs the type of work.

Category 4: You get work item requests from a customer that you commonly perform (e.g. oil change, tune up, etc).

Choice 1: You quote them your fee for the service(s) they are requesting, just like a walk-in.

i) The customer accepts.

- The customer takes their vehicle in and you perform the work. The request ends here with payment of the services.

- The customer takes their vehicle in and you notice that it will require more work. Please inform the customer of additional potential costs and issues. If you perform a diagnostic, you may charge them for a diagnosis fee, although it is not required for work item requests.

ii) The customer declines and the request ends here.

What's the cost?

As mentioned earlier, we are completely free. No subscription, no setup fees, no strings attached.

This seems like too much time and effort - what's in it specifically for my shop?

RepairLync is the only free electronic service you will get for your shop. We are incorporating shop feedback into our product, to make all features tailored per your requests. So you get free, specifically customized software. That being said, we know it will take a little extra time in your busy schedules to review requests. We're hoping that the ROI will come with more customers taking their car in to your shop, and even building a high rating in our review system. This would potentially lead to more walk-ins and returning customers with strong relationships. But besides a bit of time, there is nothing to lose monetarily.

We don't want customers who are solely looking for deep discounts, are irate, etc. How do you handle that?

There is no obligation to ever to make a quote or perform work for any customer. However, that there is no way to filter customers without interviewing them, before our customer review system will be put in place. We are trying our best to make sure they are aware of all of the policies. We also take shop feedback seriously - if we hear from a shop that a customer is not doing their part, we have the right to ban them from RepairLync, and delete all of their reviews/history.

What are your future plans for release?

We are taking every single line of feedback from shops into consideration. Some of these future release features will eventually include (not in any order):
1) Shop management or integration into shop management software
2) Templates or smart searches to know what things cost in the past - so cost lookups won't be as inefficient
3) Live analysis of their OBD-II sensor system. We are looking for algorithms to see if we can further detect issues based on all sensor readings, not just DTCs.
4) Customer reviews, internal to shops. Shops can review a customer themselves to determine if they want to even consider the customer.
5) Potentially higher reptuation rewards. The higher the rating, the more visibility repair shops get.

What if I still do not agree with the product concept or the process?

At RepairLync, we look for every line of feedback to see how we can incorporate it into the product. If you have suggestions on how to improve our process, please always email the feedback to support@repairlync.com If you do not agree with the core fundamentals of RepairLync, then we will agree that RepairLync is not the right product for your shop. We understand that this product will not be used at every shop or location, and we are respectful of your decision.
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